Disclaimer

The Consumer Credit Counselling Service (CCCS) is a registered charity and a not-for-profit organisation providing money management advice, confidential budgeting, debt counselling and debt repayment plans for both individuals and families. Our website aims to provide accurate information and direction so as to obtain competent financial counselling.

The website and content is for information purposes only. CCCS does not accept liability or responsibility for any inaccuracies within the website or loss, damage or inconvenience caused as a consequence of any use of or the inability to use any information contained in our website. We are not responsible for claims brought by third parties arising from your use of any information displayed or downloaded from our website.

This website may contain links to other websites, which are not under our control. We do not accept any responsibility for the content within, or availability of, linked sites. The inclusion of any links should not be taken as endorsement of any kind by CCCS of the linked website or any association with its operations, the links are provided for your convenience only.

Our Terms

The information available on this website has been prepared in order to provide information of a general nature only. We make every effort to ensure the content is accurate, but it is not a comprehensive statement of the law, or of the issues raised and should not be relied upon for that purpose.

In no event will CCCS, its Trustees, agents or employees be liable for any decisions made or action taken in reliance on the information in this website.

The content of the website may be changed without notice from time to time and access to the website may be withdrawn at any time.

Privacy and Usage Policy

CCCS is committed to respecting and protecting your privacy. The structure of this site is such that you can browse the website without revealing any personal information about yourself or telling us who you are. If you do provide us with your personal information, we will keep it confidential. We will only use this data to provide you with the services requested.

Whilst visiting the CCCS website, you may voluntarily choose to send a question through our Ask A Counsellor section. In this case your email address is required in order for us to reply. This information will only be used for this purpose and will be deleted within 6 months. It will not be used for any form of marketing.

CCCS cannot guarantee or warrant that files available for downloading through the site will be free of infection, viruses, worms or other code that manifest, contaminate or possess destructive qualities, but we do make efforts to minimise the risk of virus. You assume total responsibility and risk for your use of the site.

Agreement

By using this website, you agree to our Privacy and Usage policy.

Copyright

Material on this website, including all text, logos and images, is protected by copyright. All rights are reserved. No part of this website may be copied, reproduced, transmitted or translated to another language without prior written consent of CCCS except for your own personal, non commercial use.

Journalists, please see Notes to Editors.

Site Design by

Implementation by Beacon-Dodsworth.

Registration Details

Scottish Debtline and Consumer Credit Counselling Service (Scotland) are trading names of:

Consumer Credit Counselling Service
Registered office:
91 Mitchell Street
Glasgow
G1 3LN
Registered in Scotland No. 162719
Registered Charity No. SC024413

Call Monitoring

Calls may be monitored and recorded for quality and training purposes.

Complaints Procedure

We are fully committed to providing you with the highest standard of service. You can help us to do this, by letting us know if you are unhappy with the service we have provided to you.

Please address any complaint to the Customer Service Manager, Consumer Credit Counselling Service, Wade House, Merrion Centre, Leeds, LS2 8NG.

Your complaint will be fully investigated and hopefully, resolved to your satisfaction. If however, you are still not satisfied with our response, you may escalate your complaint to the Senior Management team:

• Send details of your original complaint and the reason for your continued dissatisfaction, to the Operations Manager at the above address.

• Finally, and in the rare event that we have not been able to resolve the matter to your satisfaction, please contact the Chief Executive directly at the address above. The response that you receive from the Chief Executive will be our final communication on the matter.

Obviously, we hope that this escalation will not be necessary as our aim will always be to resolve your complaint as soon as we hear about it.